At Wholesale BBQ Grill Machines, we are committed to delivering premium BBQ grills, smokers, outdoor cooking equipment, and accessories safely and efficiently. This Shipping & Delivery Policy explains how we process, ship, and deliver your orders.

1. Order Processing

Orders are processed during our normal business hours, Monday through Friday, excluding weekends and public holidays.

• Most in-stock orders are processed within 1–3 business days.
• Large, commercial, or wholesale orders may require additional processing time.
• Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, when available.

2. Shipping Destinations

We proudly ship to customers across the United States and, where available, to select international destinations.

Shipping availability may vary depending on the product, destination, and local shipping regulations.

3. Shipping Methods

We work with trusted freight and parcel carriers to ensure safe and reliable delivery.

Depending on the size and weight of your order, shipments may be delivered by:

• Standard Ground Shipping
• Expedited Shipping
• Freight Delivery
• Lift-Gate Freight Service (where available)
• Residential or Commercial Delivery

The shipping method will be selected based on your order and delivery location.

4. Estimated Delivery Times

Estimated delivery times begin after your order has been processed.

Typical delivery estimates are:

• Standard Shipping: 3–7 business days
• Freight Deliveries: 5–10 business days
• Remote or rural locations may require additional transit time.
• International deliveries may vary depending on customs processing and local carriers.

Please note that these are estimated delivery times and are not guaranteed.

5. Shipping Costs

Shipping charges are calculated during checkout based on factors such as:

• Product size and weight
• Shipping destination
• Shipping method selected
• Freight requirements

Any applicable shipping fees will be displayed before your order is finalized.

6. Freight Deliveries

Some BBQ grills, smokers, and commercial equipment are shipped by freight due to their size and weight.

For freight shipments:

• Someone may need to be present to accept delivery.
• Please inspect your shipment before signing the delivery receipt.
• If visible damage is present, note it on the carrier’s delivery receipt before accepting the shipment.
• Report any shipping damage to us within 48 hours of delivery.

7. Order Tracking

When tracking information is available, you will receive a shipment confirmation email containing your tracking number.

Tracking updates may take up to 24 hours to appear after your order has been shipped.

8. Delivery Delays

While we strive to deliver every order on time, delays may occur due to circumstances beyond our control, including:

• Severe weather
• Carrier delays
• High shipping volumes
• Customs inspections
• Natural disasters
• Public holidays
• Supply chain disruptions

We appreciate your patience and will assist in resolving shipping issues whenever possible.

9. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

If an incorrect address results in a failed delivery, returned shipment, or additional shipping charges, the customer may be responsible for any applicable fees.

Please contact us immediately if you need to update your shipping information after placing an order.

10. Missing or Lost Shipments

If your package appears to be delayed, lost, or marked as delivered but cannot be located, please contact our customer support team as soon as possible.

We will work with the shipping carrier to investigate the shipment and help resolve the issue promptly.

11. International Orders

International customers may be responsible for:

• Import duties
• Customs fees
• Taxes
• Brokerage charges

These charges are determined by the destination country and are not included in the product or shipping price unless otherwise stated.

Customers are responsible for complying with their country’s import regulations.

12. Delivery Inspection

Upon receiving your order, please inspect the shipment carefully.

If you notice any damage, missing components, or incorrect items, notify us within 48 hours of delivery and provide:

• Your order number
• Photos of the product
• Photos of the packaging
• A description of the issue

Prompt reporting helps us resolve claims quickly.

13. Contact Us

If you have questions about shipping, freight deliveries, tracking, or delivery times, please contact our customer support team through the contact information provided on our website.

Our team is committed to ensuring your BBQ grills and outdoor cooking equipment arrive safely and in excellent condition.