At Wholesale BBQ Grill Machines, we are committed to providing high-quality BBQ grills, smokers, outdoor cooking equipment, and accessories. Your satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

We accept returns on eligible items within 30 days of the delivery date.

To qualify for a return, the product must:

• Be unused and in its original condition.
• Be returned in its original packaging with all manuals, accessories, and included parts.
• Be free from damage caused by misuse, improper installation, neglect, or unauthorized modifications.
• Include proof of purchase or your order confirmation.

Returns that do not meet these requirements may be refused.

2. Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged or defective:

• Products that have been used or assembled.
• Customized or special-order products.
• Clearance or final sale items.
• Replacement parts and consumable items.
• Products damaged by improper use, abuse, accidents, or normal wear and tear.

3. Damaged or Incorrect Orders

Please inspect your order immediately upon delivery.

If you receive:

• A damaged item
• A defective product
• The wrong product
• Missing items

Please notify us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• Photos of the product
• Photos of the packaging
• A brief description of the issue

We will review your claim and, when appropriate, arrange a replacement, replacement parts, or another suitable resolution.

4. Return Authorization

Do not return products without prior authorization.

Before returning an item, please contact our customer support team to request a Return Authorization (RA). Unauthorized returns may be refused or delayed.

Once approved, you will receive return instructions.

5. Refunds

After we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, refunds will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear on your account after it has been processed. Processing times may vary depending on your payment provider.

6. Shipping Costs

Original shipping charges are generally non-refundable, unless the return is the result of:

• Our shipping error
• A defective product
• A damaged item received during delivery

Customers are responsible for return shipping costs unless otherwise required by law or agreed upon by our support team.

7. Exchanges

We are happy to exchange eligible products when:

• The item arrived damaged.
• The product is defective.
• The incorrect item was shipped.

Exchange requests are subject to product availability.

8. Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has entered processing or has been shipped, it may no longer be eligible for cancellation and must follow the standard return process.

9. Wholesale Orders

Bulk and wholesale purchases may be subject to separate return and refund terms depending on the size and nature of the order.

Customers placing wholesale orders are encouraged to contact our sales team before purchasing to review any applicable conditions.

10. Manufacturer Warranty

Many of our BBQ grills, smokers, and outdoor cooking products include a manufacturer’s warranty.

Warranty coverage, duration, and terms vary by product and manufacturer. Warranty claims are subject to the manufacturer’s policies and procedures.

11. Limitation of Liability

Our liability is limited to the purchase price of the product. We are not responsible for indirect, incidental, or consequential damages resulting from the use or inability to use our products, except where prohibited by applicable law.

12. Contact Us

If you have any questions regarding returns, refunds, exchanges, or warranty claims, please contact our customer support team using the contact information provided on our website.

We are committed to providing prompt assistance and ensuring every customer has a positive shopping experience.